Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through couriers like DHL, FEDEX, UPS, TNT etc., or post upon request from clients.
Q2: Do you have ISO9001, ISO 13485, CE approvals?
A: Yes, our production processes and facilities strictly adhere to international medical standards and carry certified approvals for ISO 9001, ISO 13485, and CE to guarantee product safety and efficacy.
Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning in order to test the market for our products. We can offer free samples, but the cost of freight is not covered.
Q4: Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. Please note this may require a slightly longer timeframe for delivery.
Q5: Do you have stock for listed products, or are they newly produced? What are your terms of payment?
A: Generally, we maintain stock for every listed product, which are replenished monthly. However, it depends on current sales conditions. We advise checking with our sales representatives for accurate inventory information. Payment <= 800 USD requires 100% in advance. Payment > 800 USD requires 30% T/T in advance, with the balance settled before shipment. Accepted payment methods include L/C, T/T, Western Union, PayPal, etc.
Q6: What materials are primarily used in your orthopedic implants?
A: Our medical devices and specialized rib plates are fabricated using premium medical-grade Titanium Alloy, ensuring excellent biocompatibility, high strength, and corrosion resistance.
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