❓ Frequently Asked Questions
Q1 Would you please give some information on shipping mode and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or post upon request from clients. Shipping charges depend on destination and package weight.
Q2 Do you have ISO9001, ISO 13485, CE approvals?
Yes, our orthopedic medical implants are manufactured under strict international standards and hold corresponding ISO 13485 and CE approvals to ensure safety and clinical efficiency.
Q3 What is the minimum order that we can place? Do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning to test our products in their market. We can offer free samples in specific cases, but freight charges are to be borne by the buyer.
Q4 Can I buy products not shown but similar to your catalogue?
Of course you can, just send us drawings, pictures, or samples. Customized design options are available, though this may require a longer production lead time.
Q5 Do you have stock for listed products, or are they newly produced?
We maintain ready stock for most common and standard sizes. For large quantity orders or specialized configurations, they are newly produced to ensure the longest sterile shelf life.
Q6 What are your standard terms of payment?
We accept bank T/T (Telegraphic Transfer), L/C (Letter of Credit), and other secure international payment channels as agreed upon order confirmation.